Refund Policy Page

Last Updated: 04/07/2025

At mosaictallytech.com, we strive to deliver innovative and high-quality technology solutions tailored to meet our clients’ needs. We value your satisfaction and aim to provide transparent and fair policies. Please read our refund policy carefully before engaging with our services.

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1. General Policy

Due to the nature of our services — which include custom software development, consulting, managed IT solutions, and other digital services — refunds are generally not provided once a service has been initiated, resources allocated, or work commenced.

However, we assess refund requests on a case-by-case basis and are committed to resolving concerns fairly and promptly.

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2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The service has not yet started and no significant work or time has been invested.
• The client cancels the service within 24 hours of payment and before any deliverables or time investments have begun.
• A technical issue on our part prevents us from delivering the agreed service and cannot be resolved within a reasonable timeframe.

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3. Non-Refundable Situations

Refunds will not be issued for:

• Work that has already been completed or partially delivered.
• Change of mind or shift in business direction by the client after service commencement.
• Delays caused by the client (e.g. lack of communication, missing inputs, payment issues).
• Third-party service failures (e.g. domain hosting, cloud services, or ad platforms not managed by mosaictallytech.com).
• Digital products, licenses, or subscriptions once activated or delivered.

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4. Dispute Resolution

If you are dissatisfied with a service, we encourage you to first contact our support team. We are committed to working collaboratively with you to reach a resolution through:

• Service review
• Corrections or adjustments (where applicable)
• Compensation via service credit (if applicable)

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5. How to Request a Refund

To request a refund, please contact us at billing@mosaictallytech.com with the following details:

• Full Name
• Service Ordered
• Date of Payment
• Reason for Refund Request
• Any supporting documentation or communication

We will review and respond to your request within 5–7 business days.

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6. Refund Processing Time

Approved refunds will be processed using the original payment method and may take 7–10 business days to reflect, depending on your bank or payment provider.

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7. Policy Changes

mosaictallytech.com reserves the right to modify this refund policy at any time without prior notice. Changes will be posted on this page and take effect immediately upon publication.

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8. Contact Us

If you have any questions regarding this Refund Policy or any billing-related issue, please contact:

📧 Email: billing@mosaictallytech.com
🌐 Website: https://mosaictallytech.com